Billing & Plans

Available Plans

Sidekick Forge offers three plans designed to grow with your needs:

Adventurer

$49 /month

Perfect for getting started. One sidekick with core features on shared infrastructure.

1 Sidekick
100 voice minutes/mo
1,000 text messages/mo
50 documents (5MB each)
Voice & text chat
Knowledge base (RAG)

Popular

Champion

$199 /month

For growing teams. Multiple sidekicks with dedicated infrastructure and advanced features.

Up to 5 Sidekicks
Unlimited voice minutes
Unlimited text messages
Unlimited documents (50MB)
Video chat mode
Content Catalyst & DocumentSense
Custom tools & API access
Dedicated infrastructure

Paragon

Custom

Enterprise-grade. Unlimited everything with sovereign deployment, SLA, and white-glove support.

Unlimited Sidekicks
Everything in Champion
White-label & custom domain
Sovereign deployment
SLA guaranteed
Priority support

Usage Limits

Each plan includes monthly usage allowances. Usage resets on the first day of each billing period.

	Adventurer	Champion	Paragon
Sidekicks	1	5	Unlimited
Voice minutes	100/mo	Unlimited	Unlimited
Text messages	1,000/mo	Unlimited	Unlimited
Documents	50	Unlimited	Unlimited
Max file size	5 MB	50 MB	Unlimited
Stored conversations	100	Unlimited	Unlimited
Embedding chunks	10,000/mo	Unlimited	Unlimited

When you approach 80% of a usage limit, the Monitoring Dashboard will show a warning indicator. If you consistently hit limits, consider upgrading to the next tier.

Managing Your Subscription

All billing management is available from Settings in the admin panel. From there you can:

View your current plan and status
See your next billing date
Open the Stripe Customer Portal to update payment methods, view invoices, or download receipts
Cancel or reactivate your subscription

Cancellations take effect at the end of your current billing period. You'll retain full access until then.

Upgrading Your Plan

Ready for more? Navigate to Settings and click Upgrade. You'll see a preview of the new plan's features before confirming.

What happens when you upgrade

When upgrading from Adventurer to Champion:

A dedicated database is provisioned for your account
All your existing data (sidekicks, documents, conversations) is automatically migrated
New features (video chat, Content Catalyst, DocumentSense, custom tools) become available immediately
Your billing is prorated — you only pay the difference for the rest of the current period

Migration is seamless: Your sidekick's embed URL stays the same, your knowledge base carries over, and your users won't notice any interruption.

Billing FAQ

What happens if I exceed my limits?

Your sidekick will continue working, but you'll see a warning in the Monitoring Dashboard. We recommend upgrading before consistently exceeding your allowances to ensure the best experience for your users.

Can I downgrade my plan?

Yes. Go to Settings and choose the lower tier. The downgrade takes effect at the end of your current billing period. Make sure you're within the new plan's limits before downgrading.

Do unused minutes roll over?

No. Usage limits reset at the start of each billing period.

How do I contact support about billing?

Use the Stripe Customer Portal (accessible from Settings) for invoice and payment questions. For plan-specific questions, reach out to our support team.